We do hope that you will be pleased with your purchase. However, if upon collection or delivery of the Products you find that they are not those ordered by you (for example, the colour or wording is incorrect), or the order is incomplete, or a Product is in a damaged condition when you receive it, please notify us immediately by telephone on 079 65458823.
Refund process will be initiated within 24 hours after we receive your notification.
If a Product is not as on the Order Confirmation or damaged we will credit or refund your purchase. Refunds will be made to the same credit/debit card which was used for paying for the order. In the case of damaged goods you must retain the damaged Products and all packaging for inspection by us. Subject to our report on the claimed damage and to these Terms and conditions we will provide you with a refund or a credit for further products. We will have no liability to you for any indirect loss.
Since cakes are perishable goods and are made to order, we would not be able to provide any refunds. No refunds for wrong addresses, recipient unavailable and other causes beyond the control of us would not be entertained.
We will not accept the return of any Products which have been purchased from any outlet other than this online Site.